Payment and Cancellation

The client shall pay Cannock Web Services 50% of the agreed work fee upon acceptance of the quotation unless otherwise agreed. Cannock Web Services reserves the right not to begin any Project until the said deposit has been paid in full.

Cannock Web Services shall be entitled to immediately restrict, suspend or terminate without notice, the client’s access to and use of the website upon breach of any part of this agreement whatsoever including without limitation the non-payment of any sums as and when they fall due until payment is made in full.

Final payment is due within 7 days of project completion. If the project is held up by the client for assets not provided then final payment is due within 7 days of receipt of invoice and the project will continue once we have received assets from the client.

If final payment is not paid within 7 days of completion, a 10% late fee will be added to the final cost.
An additional 10% will then be added each month from the first late fee.

If the client cancels a Project at any time prior to final delivery Cannock Web Services shall be entitled to its reasonable losses and expenses incurred to the date of cancellation.

If you have a website with Cannock Web services and you wish to move your website to a new server, there will be an automatic £20 charge for file and database movement. Cannock Web Services is happy to transfer a domain to a new registrar free of charge, providing receipt of details.

Maintenances Fees

Ongoing maintenance or amendments if required to be done by Cannock Web Services will be charged at an hourly rate unless this is included in the quote. Maintenance fees will be assessed on an hourly basis at an hourly rate set by Cannock Web Services. Support hours (if the client has a contract) will be calculated at the discretion of Cannock Web Services, and the client will be notified if they go over their monthly hours. Ongoing SEO updates are not included unless specified or paid for in an original quotation.

Maintenance and Correction of Errors

Cannock Web Services takes no responsibility for the functionality or maintenance of the project after the work has been completed. Errors both technical and typographical attributable to Cannock Web Services will be corrected free of charge. Cannock Web Services reserves the right to charge a reasonable fee for correction of errors for which Cannock Web Services is not responsible for, including but not limited to malicious modification of the website by a third party and typographical errors contained in materials provided to Cannock Web Services by the client.

Completion of Work

Cannock Web Services warrants completing of a Project in accordance with its standard terms and conditions to the specifications previously agreed with by the client. Cannock Web Services will not charge more than the amount previously agreed unless the client has varied the specifications of the work since the agreement. Cannock Web Services will not undertake changes to the specifications of the project which would increase the cost, without prior written authorization from the client.

On completion of the project, the client will be notified and have the opportunity to review the project. The client should notify Cannock Web Services, in writing or by Email, of any unsatisfactory points within 7 days of receipt of such notification. Any of the project which has not been reported as unsatisfactory within the 7 day review period will be deemed to have been approved. Once approved, the project cannot subsequently be rejected, and the contract will be deemed to have been completed and the 50% balancing payment will become due. The contract will remain in effect until all obligations have been completed in terms of this clause.

Rejection of Work

If the client rejects the work within the 7 day review period, or will not approve subsequent work performed by Cannock Web Services to remedy any points reported by the client as unsatisfactory, and Cannock Web Services considers that the client is unreasonable in his repeated rejection of the work, the contract will be deemed to have expired and Cannock Web Services can take any legal measures to recover both payment for the completed work and reasonable expenses incurred in recovering payment.

Supply of Materials & Content

The client is to supply all materials and information required for Cannock Web Services to complete the project in accordance with the agreed specification. Such materials may include, but are not limited to, photographs, written-copy, logos and other printed materials. Where the client’s failure to supply such materials leads to a delay in completion of the project, Cannock Web Services has the right to extend previously agreed deadlines for the completion of the project by a reasonable amount. Where the client’s failure to supply materials prevents progress on the project for more than 14 days, Cannock Web Services has the right to invoice the client for any part or parts of the project already completed.

Overdue Payments

If payment has not been received by the due date, Cannock Web Services has the right to suspend ongoing work for the client, until such time that full payment of the outstanding balance has been received. If full payment has still not been received 14 days after the due date, Cannock Web Services has the right to replace, modify or remove the website and revoke the client’s license of the work until full payment has been received. By revoking the client’s license of the work or removing the web site from the Internet, Cannock Web Services does not remove the client’s obligation to pay any outstanding monies owing.

Intellectual property Rights

All Intellectual property Rights of whatever nature in material devised by Cannock Web Services including all Graphics and Software code written by Cannock Web Services and its employees will belong to Cannock Web Services free of any interest of the client or any third parties.

Any code that is written by Cannock Web Services may not be copied, published, distributed or passed to any third parties in any form without prior written consent from Cannock Web Services. Unless previously agreed otherwise in writing, no modifications may be made by the client or any third party to code to which Cannock Web Services or their suppliers owns the copyright. Cannock Web Services acknowledges the intellectual property rights of the client. Information passed in written form to Cannock Web Services, and that the client has indicated is confidential or a trade secret, will not be published or made available in any other way to third parties without the prior written consent of the client.

Proposals made by Cannock Web Services to potential clients should be treated as trade secrets and remain the property of Cannock Web Services. Such proposals or the information contained within them must not be passed to third parties or publicly disseminated without prior written authorization from Cannock Web Services. This includes, but is not limited to, technical features, functionality, aspects of the design and pricing information.

Login Credentials

Once Cannock Web Services has received full payment of all outstanding invoices and the project has been approved by the client then the client will be granted login credentials to use the website and its contents.

Pay Monthly Scheme

If a client opts to go onto the pay monthly scheme, the website will only be live for as long as the client pays the bill. The website can be taken down if a client doesn’t pay within 7 days of the agreed monthly payment day, the website will be taken down. Cannock Web Services will buy the domain, but the domains will be renewed yearly, which means if the client cancels before the year is up, the domain will still belong to Cannock Web Services. The client can buy the domain from Cannock Web Services at the discretion of Cannock Web Services and at Cannock Web Services decided price. Hosting is also included but can be cancelled at any time. Any client wishing to cancel must give 30 days notice.